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After Sales Service

At your service since 1971, our company specializes in the fields of surface treatment, finishing station equipment, technical endoscopy and visual inspection systems.
Our long experience in technical endoscopy allows us to advise you in the best choice of your equipment. Our main mission is to guarantee quality products and service to all our customers.

Our After Sales Service

Under warranty or out of warranty (breakage and misuse of equipment are not covered in the warranty), Bipol has a repair service for all your products. We make every effort to respond to your request as soon as possible, count 24 to 48 hours to get a complete response from us.

Warranty

Our products are all guaranteed from 1 to 2 years. In case of breakdown, defect of construction or breakage, we offer a repair service on estimate for free. The products will have to be returned to us in their entirety in order to be able to establish a restoring estimate. Shipping and return are your responsibility. Do not hesitate to contact us for a return number.

Repair time

Depending on the damage and the repair to be carried out, expect 2 to 4 weeks of delay.

Repair cost

The repair cost is determined on a case-by-case basis depending on the damage and the work invested. However, our system of interchangeable videoscope probes guarantees a significantly lower price than a complete repair of the device.
However, if for technical or economic reasons the defective product is deemed irreparable, a standard exchange of the material will be offered to you.

Repair

We guarantee a restoration of the initial operating parameters at each repair. A quality check at the end of the service will be carried out to guarantee the conformity of the intervention.

Advice

A regular review of your devices allows you to avoid a hardware failure and optimize their performance.

Do not hesitate to contact us at (+33) 3 26 36 39 88, from Monday to Friday, from 9am to 12pm and 1.30pm to 5.30pm.